Conflict Management Training

21 Ways To Defuse Anger and Calm People Down

Learn peacekeeping skills you'll use to prevent blowups, mediate disputes and foster teamwork

You've had it happen to you: Someone erupts and you sit there speechless, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt -- and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger  and turn it into a catalyst for positive change, with the help of this video training program. You'll discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees, bosses.

Program Highlights

• The first thing to do when confronted by an angry co-worker
• How to keep yourself calm when provoked by an angry person
• Ways to help co-workers sidestep emotions and concentrate on solutions
• One thing you should always do before jumping into the middle of a conflict
• Precise language to use in the heat of outbursts, hostility and personal attacks

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