Corporate Communication Training
21 Ways To Defuse Anger And Calm People Down
Learn
peacekeeping skills you'll use to prevent blowups, mediate disputes and foster teamwork
 You've had it happen to you: Someone erupts and you sit there speechless
, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt --
and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger and turn it
into a catalyst for positive change, with the help of this video training program. You'll discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees, bosses.
21 Ways To Defuse Anger and Calm People Down Corporate Training Program
Training Program Highlights
- The first thing to do when confronted by an angry co-worker
- How to keep yourself calm when provoked by an angry person
- Ways to help co-workers sidestep emotions and concentrate on solutions
- One thing you should always do before jumping into the middle of a conflict
- Precise language to use in the heat of outbursts, hostility and personal attacks
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Product
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CODE
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Price
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Order
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21 Ways to Defuse Anger and Calm People Down - 4 audiocassettes (4 hrs. 4 min.) Includes: 36-page workbook
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C10293
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$59.95
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21 Ways to Defuse Anger and Calm People Down - 4 Audio CDs (4 hrs. 4 min.) Includes: 36-page workbook
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C10293CD
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$69.95
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21 Ways to Defuse Anger and Calm People Down Each additional audio workbook
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C30107
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$9.50
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VHS 21 Ways to Defuse Anger and Calm People Down - 2-volume video set (2 hrs. 59 min.) Includes: 38-page workbook
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C20952
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$149.95
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21 Ways to Defuse Anger and Calm People Down - Each additional video workbook
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C30127
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$9.50
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