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Assertive Communication Skills for Professionals
Combine strength with sensitivity to get more of what you want

Ever notice the way assertive people can be honest and forthright -- and still respect the feelings of others? Their skills and style earn them respect and cooperation at every level. This training program will show you how to handle your corporate communication challenges with confidence, openness and competence.

Assertive Communication Skills for Professionals Corporate Training Videos

Training Program Highlights

A self-test to determine how assertive you are
Roadblocks to assertiveness
Picking and planning your battles
The most effective way to ask for what you want -- and get it
Assertive confrontation: how to deal with issues instead of emotions

Product	CODE	Price	Order
Assertive Communication Skills for Professionals VHS Videos - 4-volume video set (3 hrs. 31 min.) Includes: 29-page workbookdetails	C20690	$149.95
4 audiocassettes (3 hrs. 31 min.) Includes workbook details	C10279	$59.95
Assertive Communication Skills for Professionals 4 CD set with workbook	C10279CD	$79.95
Each additional workbook	C30039	$9.50	Quantity: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Assertive Communication Skills for Professionals- Videos

Volume 1- (Running time 0:53)

Part 1- A Self-Test: How Assertive Are You Now?

• Three scenarios depict typical communication challenges
• Effective Assertive Behavior - What does it really mean?
• Your Basic Right to be Assertive

Part 2 - The 4 Communication Styles

• Passive - Recognizable Trait: Self protection through avoidance, learn why avoidance now can lead to bigger problems later
• Aggressive - Recognizable Trait: Uses anger to be heard or force results
• Passive/Aggressive - Recognizable Trait: Avoids direct confrontation, but expresses destructive anger in subtle indirect ways. Believes getting even is more important than getting it right
• Assertive - Recognizable Trait: Expresses thoughts directly, but does it in a way that values the opinions and feelings of others. Assertive behavior solves problems and builds long-term trust and respect.

Volume 2- (Running time 0:40)

Part 1- Roadblocks to Assertiveness

• How your messages are really sent and received
• Why what we intend to say isn't always what's understood by the other person
• Personal roadblocks: How "tunnel communication skills" limit our vision
• Pleaser behaviors: are you unconsciously holding yourself responsible for the happiness of others
• Societal Blocks: How expectations and stereotypes can hold you back

Part 2- Picking and Planning Your Battles

• How to assess what's a "reasonable risk"
• Five "must ask" questions to defuse tensions in a conflict

Part 3 - Preparing yourself for Confrontation

• The "ACID" process: Ackowledge the problem. Counter and compare - How important is it really? Intercept: Rid yourself of negative thinking. Declare your values: give yourself a pep talk
• Simple exercises to help calm yourself (master these and you can prevent alot of blowups)

Volume 3- (Running time 0:53)

Part 1 - Making Assertiveness Work for You

• Direct Communication: Three different ways to ask for what you want. Why the first two don't work and why #3 does:
• Plead/Hint - "Could you maybe sort of when you have time?:
• Demand - "I really don't care what you think, do it now"
• Guide - "Here's what I'll do. First I will...then I want to...after that I can..."

Part Two: Five Key Assertiveness Skills

• Declarative statement: Telling the other person clearly, simply and specifically what you want without overqualifying or waffling
• Confrontation: How to define a problem, establish consequences and set expectations without getting bogged down in an emotional argument
• Compromise: Coming to an agreement which satisfied the needs of both parties
• Camouflage: Using misdirection, Iimited response or nonresponse to handle aggressive or passive/aggressive behavior
• Accountability: How To Hold Another Person Responsible For His Or Her Actions

Volume 4 (Running Time 1:05) - Putting Assertiveness To Work

Part One: Getting Passive People To Come Out Of Their Shells

Communicating with passive people can be frustrating. They seldom say what they really want or think, and just nod their heads. You might like what they say (because it's what you want to hear!) But when it's time for them to follow through on their commitments, you'll find they don't. Learn how to get them to be openly responsive to you and to keep their promises

Part Two: Drawing The Line With Aggressive People

Aggressive people expect others to meet their needs at any cost. They're much more concerned with their rights than yours. They'll walk right over you to get what they want---if you let them. Learn how to set limits with them in a way that avoids destructive escalation.

Part Three: Unmasking Passive/Aggressive People

Passive-aggressive people don't feel free to act out their aggressions openly. They collect real or imagined slights and "get even" later. You'll learn how to assertively call them out into the open and constructively defuse their hostility.

Audio

Side One ( Running Time 25:30) Side Two (Running Time 26:35) What is Assertive Behavior

Self-test: Are you assertive?

Understanding the four communication styles:

1. Passive: self-protection through avoidance
2. Aggressive: uses anger to get results
3. Passive/aggressive: avoid direct confrontation
4. Assertive: expresses thoughts directly, but in a way that values the opinions and feelings of others

Side Three (Running Time 25:55) Side Four (Running Time 26:21) Building Your Foundation

• Roadblocks To Assertiveness
• Picking And Planning your battles
• How to assess what's a "reasonable risk"
• Five "must ask" questions to defuse tensions in a conflict
• Analyzing and planning: what to say and do before you confront anyone
• How to get in an assertive mind-set
• Simple exercises to help calm yourself (master these and you can prevent a lot of blow-ups)

Side five (running time 26:00)  Side six (running time: 26:22) Your Assertiveness Toolbox

The most effective way to ask for what you want.Five key assertiveness skills and how to use them:

1. The declarative Statement
2. Assertive confrontation
3. Compromise
4. Camouflage
5. Accountability

Side Seven (Running Time 25:09)  Side Eight (Running Time 29:41) Putting Assertiveness to Work

• Getting passive people to come out of their shell: ways to get them to be openly responsive and keep their promises
• Drawing the line with aggressive people: how to set limits that prevent destructive escalation
• Unmasking passive-aggressive People: ways to flush them out into the open and safely blunt their hostility

 

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