Business Management Training CD-ROM
Conducting Meetings: Effective Meeting Communication
Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting.
Business Management Training Program will show you how to:
- Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.
- Use clear, appropriate language to enhance communication with and among meeting participants.
- Use effective listening and questioning techniques to facilitate information exchange during a meeting.
- Understand and interpret others' nonverbal communications.
Content Emphasis: Skills-Based
Audience: Managers and employees who want to improve their ability to communicate effectively during meetings.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Conducting Meetings: Effective Meeting Communication CD-ROM
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ng41011
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$110
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Course Contents
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- Understand what is meant by positive and negative climates.
- Know the characteristics of both positive and negative climates.
- Recognize how communication influences whether a climate is positive or negative.
- Build a positive climate when communicating.
- Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process of communicating during meetings. Through your questions,
you will learn about the differences between positive and negative meeting climates, as well as how to build a positive meeting climate through your communication.
Unit 2: Communicating as Meeting Leader
Duration: 0.5 - 1 Hour(s)
- Communicate clearly during a meeting.
- Use language that is appropriate during a meeting.
- Understand and use assertive communication.
- Enhance your relationship with participants through communication.
- Simulation Overview: You are meeting with a team of employees to address a recent increase in customer complaints. Several shipments have arrived to
customers late which is causing tension among the employees. It is your responsibility to correct both the shipping and the employee relation problems.
Unit 3: Listening Effectively and Asking Questions
Duration: 0.5 - 1 Hour(s)
- Understand how listening and questioning work together during a meeting.
- Recognize common barriers to communication.
- Improve your listening skills.
- Know the purposes effective questions serve.
- Ask appropriate questions during a meeting.
- Simulation Overview: You are resuming a meeting to discuss a recent increase in customer complaints due to shipping problems. Everyone took a 15 minute break
to calm down. Accusations about the cause of the problems have been interfering with the team's ability to communicate the causes of the problems. It's your
responsibility to help the team members understand each other's positions and create a comprehensive solution.
Unit 4: Understanding Nonverbal Communication
Duration: 0.5 - 1 Hour(s)
- Understand how nonverbal communication is sent through a person's eyes, facial expressions, body position, and gestures.
- Recognize how the qualities of a participant's voice communicate nonverbally.
- Know how nonverbal communication can alert you to problems.
- Interpret nonverbal communication correctly.
- Improve your ability to communication nonverbally.
- Simulation Overview: In this simulation, you will be meeting with Pam Armstrong to discuss how to understand nonverbal communication. Through your questions,
you will learn why it is important to understand nonverbal communication, how nonverbal messages can be sent, and how to interpret nonverbal behaviors.
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