Customer Service Training
Creating a Customer - First Culture
A Blueprint for Building a Customer Focused Organization
This program gets right to the heart of the service mentality people must adopt if their organization is to stay competitive in today's marketplace. Short, lively training sessions focus on key service concepts and
give a "blueprint" for implementing each of them.
Program Highlights
- How to deliver more than expected ("good" service doesn't cut it anymore)
- Ways to empower people in more than name only - and in ways that benefit customers
- Insights you gain by listening to customers
- Investing in yourself and your staff - the importance of ongoing service training
- How to challenge your people to think "customer service" in all they do
- What it means to "honor everyone" - and what it gets you when you do it right
- Ways to get everyone to think and act from a customer's standpoint
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Product
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CODE
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Price
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Order
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7-volume video set - Discontinued
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C21376
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Workbook- Discontinued
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C30203
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