Customer Service Training on CD-ROM
 Customer Astonishment
Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to
year. In today's business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their
needs. To be Customer Need Driven is the goal. It is essential to build on solid customer relationships, to listen continuously to recognize changing needs, and to earn the right to offer the
very best solutions. Your customers expect leadership. As you demonstrate such a commitment, a true spirit of partnership will develop. Brand loyalty will be the result.
This course is an overview of the key insights to be found in Darby Checketts' new book, Customer Astonishment: 10 Secrets to World-Class Customer Care. (book not included)
Course Outline
Level 1
1.0 What is Customer Astonishment
2.0 Building a Service Culture
3.0 Customer Service
4.0 Customer Outcome Responsibility
5.0 Customer Need Driven
6.0 Customer Satisfaction
7.0 Customer Astonishment
7.1 Concepts
7.2 Personal Commitment
7.3 Pride Factors
8.0 A-C-T
9.0 Customer Communication
10.0 Course Conclusion
11.0 Customer Astonishment Book Overview
|
Product
|
CODE
|
Price
|
Order
|
|
Customer Astonishment Training CD-ROM (single user)
|
mkcust
|
$99.00
|
|
|
Library License -Customer Astonishment Training CD-ROM
|
mkcustlib
|
$198.00
|
|
|
