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Making Customer Service Count Seminar Facilitator, Video and Workbook
Seminar in a Box Series

Many organizations profess to be customer focused. But few actually achieve that result. Yet, there are proven links between the level of customer satisfaction and customer loyalty, and an organization's market share and profitability.

Some of What You'll Learn in Making Customer Service Count.

• Identify and develop key skills for winning and keeping customers.
• Recognize your customers' service expectations.
• Understand who are the contributors to customer service.
• Develop a customer service focus within your area at work.
• Develop a customer service action plan.
• Develop an ability to recognize where the service problem really exists: frontline or behind the scenes.
• Discover tools you can use to improve customer service in your area.

These compelling seminars in a box include:

• Baseline strategies for success
• Step-by-step instructions for how to improve key performance areas
• A versatile approach for groups or individuals
• An interactive video and CD-ROM with printable workbooks, Facilitator's Guide and Flip Charts