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Customer Service Training CD

csplusCustomer Service Plus

The difference between success and failure in today's business environment is customer service.

In this course you'll learn the basics of customer service and how to consistently provide high-quality customer service.

Course Outline

Customer Service

  • Module Overview
  • Setting Goals
  • Intro to Participants
  • Dave
  • Jessica
  • Customer Service Basics
  • Customer Always gets What They Want
  • Section Wrap up

Customer Service Attitude

  • Section Summary

Customer Service Process

  • Active Listening
  • Problem Solving
  • ABS

Customer Service by Phone

  • Section Summary

 

Product

CODE

Price

Order

Customer Service Plus CD (single user)

mkcsplus

$99.00

 

Customer Service Plus CD Library License

mkcsplus

$198.00

 

 

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