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Customer Service Training

It is getting harder and harder to please today's demanding customers. Good customer service isn't always enough. You have to make every effort to please every customer --even those who send shivers down your spine. These videos can help you. Designed for Telemarketing, Customer Service and Call Center Departments

Customer Service Starter Set

Give your customer service people the head start they deserve with the new Customer Service Starter Set. These training programs come with a total of 5 DVDs, 5 CD audios, and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization The Customer! Your cost $519.00.  If you were to buy these programs individually, the total would be $649.75. Buy the complete library and save $130.75!

The Customer Service Starter Set Library includes the following titles:

  • 50 Ways to Keep Your Customers
  • The Power of Customer Service
  • The Basics of Profitable Customer Service
  • Winning Customer Loyalty: Eliminate Customer Turnoffs.
  • More Information

Telephone Skills and Customer Service Training Videos and CD- ROM Courses

For complete details on any title, click on the links below

ballHow to Give Exceptional Customer Service 2000
Lisa Ford's seminar eight video set  presents one of the most comprehensive courses for customer service training. From soup to nuts.

ballPleasing Your Hard-to-Please Customers
Dealing with Hard to Please customers is a strain on most companies. Learn how to serve their needs -- and save your sanity

ballDeveloping a Customer Retention Program
Find the Secrets of developing repeat business for your company and creating customer loyalty

ballExceptional Customer Service
Learn the keys elements in providing exceptional customer service.

ballThe Exceptional Receptionist
How to turn your receptionist into your organization's best public ambassador. The Training course used to train thousands of Receptionists.

ball Power of Customer Service
Use the "three C's" of customer service to enrich customer relationship

ball Winning Customer Loyalty Volume 1 Eliminate Customer Turnoffs
Build the kind of loyalty to keep your customers coming back. Video and Audio

ballWinning Customer Loyalty Volume 2 Exceed Customer Expectations
Set yourself apart from your competition

 

ballTeleCare: How to Provide Exceptional Customer Service Over the Phone
Learn the "red carpet" telephone techniques that impress customers and build business fast. One of our best sellers.

ballCreating a Customer - First Culture
A blueprint for building a customer focused organization

ballTeleCoach Telephone Sales
Telephone sales training with a powerful dose of reality

ballPowerful Telephone Tips
Telephone manner is often the first thing clients learn about you, so make a good impression

ball50 Ways to Keep Your Customers
Provides hands-on, do-it-now techniques and skills to keep customers happy

ball Basics of Profitable Customer Service
Learn the tools to make your business grow and thrive

ballCustomer Service and Call Center Training  Interactive CDs
Assorted Customers Service and Call Center training courses on Interactive CD-ROMs

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