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Customer Service Training Directory > Telecare, Customer Service, Telephone Sales and Support Training Videos and CD-ROMS > Category

Customer Service Training

It is getting harder and harder to please today's demanding customers. Good customer service isn't always enough. You have to make every effort to please every customer --even those who send shivers down your spine. These videos can help you.

Designed for Telemarketing, Customer Service and Call Center Departments.

Telephone Skills and Customer Service Training Videos and CD- ROM Courses

For complete details on any title, click on the links below

How to Give Exceptional Customer Service 2000
Lisa Ford's seminar eight video set presents one of the most comprehensive courses for customer service training. From soup to nuts.

Pleasing Your Hard-to-Please Customers
Dealing with Hard to Please customers is a strain on most companies. Learn how to serve their needs -- and save your sanity

Developing a Customer Retention Program
Find the Secrets of developing repeat business for your company and creating customer loyalty

Exceptional Customer Service
Learn the keys elements in providing exceptional customer service.

The Exceptional Receptionist
How to turn your receptionist into your organization's best public ambassador. The Training course used to train thousands of Receptionists.

Power of Customer Service
Use the "three C's" of customer service to enrich customer relationship

Winning Customer Loyalty Volume 1 Eliminate Customer Turnoffs
Build the kind of loyalty to keep your customers coming back. Video and Audio

Winning Customer Loyalty Volume 2 Exceed Customer Expectations
Set yourself apart from your competition

TeleCare: How to Provide Exceptional Customer Service Over the Phone
Learn the "red carpet" telephone techniques that impress customers and build business fast. One of our best sellers.

Creating a Customer - First Culture
A blueprint for building a customer focused organization

TeleCoach Telephone Sales
Telephone sales training with a powerful dose of reality

Powerful Telephone Tips
Telephone manner is often the first thing clients learn about you, so make a good impression

50 Ways to Keep Your Customers
Provides hands-on, do-it-now techniques and skills to keep customers happy

Basics of Profitable Customer Service
Learn the tools to make your business grow and thrive

Customer Service and Call Center Training Interactive CDs
Assorted Customers Service and Call Center training courses on Interactive CD-ROMs