Corporate Communication Training

Dealing With Conflict and Confrontation
How to keep your cool, stand your ground and reach a positive solution

Conflicts are inevitable. Anger, grudges, hurt and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed training program will show you how.

Dealing With Conflict and Confrontation Business Training Course

Training Program Highlights

• The 2 primary reasons conflicts occur (and how to see them coming)

• Why people become enemies, and how to break the cycles that lead us to hostilities

• When conflict is good: 5 ways conflict can actually benefit you and your organization

• When conflict is bad: the 5 levels of escalation, and how to stop each from intensifying

• When it's OK to give in -- and when you should stand your ground

• How to "confront" people in a way that minimizes defensiveness and hostility

• The best way to balance being firm with being conciliatory

• Creative resolution: 3 surefire ways to break through impasses

• Best ways to deal with dirty tactics, such as back stabbing, lying and sabotage

• The 5 classic conflict-resolution strategies, and the pros and cons of each

Video

Volume I (Running time 1:13)

• Why conflict is inevitable, and a fresh, positive way to look at it
• How to determine if the "conflict" is really just a misunderstanding
• The two primary reasons conflict occurs (and how to see them coming)
• Position vs. Interest: a key to understanding and resolving conflict
• Why people become enemies, and how to break the behavior cycles that lead us there When conflict is good: five ways conflict actually benefits you and your organization
• When conflict is bad: the five levels of escalation, and how to stop each from intensifying Conflict suppression: the negative effects of sending conflict "underground"
• The five classic conflict
• Resolution strategies, and the pros and cons of each
• Using the "dual concern model" to resolve conflict successfully
• Unilateral strategies vs. Bilateral strategies:. Advantages and disadvantages

Volume II (Running time 0:59)

• What to do when someone refuses to discuss the issue (and what not to do)
• The least productive way to deal with conflict (and how to protect yourself if someone tries it on you
• How to deal with contentious tactics, including :
• manipulation, blaming, sarcasm, sulking, etc.
• one-upmanship, like making you wait, nitpicking, interrupting you-anything to get you flustered
• threats, both spoken and unspoken
• Ingratiation: how to deal with someone who...
• all of a sudden wants to be your friend
• makes promises that sound too good to be true
• Three simple ways to break impasses
• Ultimatums: the advantages (and dangers) of offering "if/then"
  propositions
• When to give in--and when to insist
• When yielding to conflict may be your best alternative

Volume III (Running time 1:23)

• From conflict to problem solving: four steps that make it happen
• How to separate personal feelings from the problem you're trying to solve
• Three ways to get the other person invested in the problem-solving process
• How to prioritize concessions
• The best way to balance being firm with being conciliatory
• Looking to the future: how to keep the conflict from resurfacing
• Ten communication skills for effective problem solving
• Clarifying: the one work you must avoid when questioning your adversary
• Body language rules for effective problem solving
• How to help others resolve their conflicts (essential for managers and parents)
• Mediation: knowing when a third party is necessary
• Four ways a mediator can increase both parties' motivation to settle

Audio

Tape One  Side One (running time 28:47) Side Two (running time 30:03)

• The critical distinction between disagreement and conflict
• Recognizing the difference between position and interests
• When the conflict is good. And when it is bad
• Conflict escalation--with friends like that, who needs enemies

Tape Two Side Three (Running Time 29:30) Side Four (Running Time 32:12)

• Five conflict resolutions strategies---the pros and cons of each
• Yielding---a true coping strategy
• Withdrawing---a unilateral, noncoping strategy
• Inaction---when doing nothing is the best course to choose
• Contending---six contentious tactics

Tape Three Side Five (Running Time 31:40)        Side Six (Running Time 36:43)

• Dirty tactics---personal attacks, deceit and backstabbing
• Stopping the escalation--four reasons impasses end
• Problem solving---the best way to deal with conflict and confrontation
• The Four steps of problem solving---a proven step-by-step method

Tape Four    Side Seven (Running Time 28:57)     Side Eight (Running Time 29:28)

• Brainstorming solutions---developing a problem-solving partnership
• Getting the other party to problem solve with you when they don't want to
• Ten on-task communication rules for problem solving
• Mediation---the intervention of a third party

| Home | Product List | Business Management | Business Writing | Communication | Computer Skills | Conflict Management | Creativity & Learning | Customer Service | | Finance | Graphic Design | Human Resources | Presentation Skills | Professional Development | Sales | Self Improvement | Stress Management |
| Team Building | Time Management |