Dealing With Difficult Employees
 Most managers spend too much of their time managing a
few difficult employees, keeping them from focusing their energies on getting the best possible performance out of their good employees. The greatest impact on your operation
will come from developing and motivating your good employees. However, ignoring problem employees is not the answer.
By the end of this course you will know how to avoid hiring problem employees, recognize different types of problem employees, use discipline and discharge appropriately,
undertake performance evaluations/coaching, and apply what you've learned on the job.
Course Instructor: Lee Miller
Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors,
corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making
and Human Resources Management. In 2003 he received the Stillman School's Award for Teaching Excellence. Lee is the co-author of A Woman's Guide To Successful Negotiating (McGraw Hill)
selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster
.com, where he was their expert on negotiating.
Course Outline
1.0 Course intro
1.1 Course overview
1.2 Meet Alex
2.0 Avoiding problem employees intro
2.1 How to avoid problem employees
2.2 The application
2.3 Interviewing intro
2.4 Reference checking
2.5 Avoiding problem employees summary
3.0 Dealing with difficult employees intro
3.1 You perspective intro
3.2 Unique perspective
3.3 Types of difficult employees
3.4 Wrap-up
4.0 Discipline and discharge intro
4.1 Reasons for discipline
4.2 Explain attendance exercise
4.3 Explain rules violation exercise
4.4 Explain performance exercise
4.5 Disciplinary meeting intro
4.6 Documentation of discipline
5.0 Performance evaluation intro
5.1 Review tips
5.2 Coaching and counseling process
5.3 Asking questions
5.4 Active listening intro
5.5 Summary evaluation section
6.0 What did you learn
6.1 Course wrap-up
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Product
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CODE
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Price
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Order
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Dealing With Difficult Employees - CD (single user)
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mkddemp
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$99.00
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Library License - Dealing With Difficult Employees
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mkddemplib
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$198.00
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