Management Training
Employee Performance: Managing Difficult People
Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have
the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's
turnover rate and meet the release date for a new product.
Management Training on CD-ROM Course teaches you to:
- Address difficult personality types.
- Identify communication barriers.
- Understand the need for monitoring a difficult person.
- Recognize when to dismiss a difficult person.
- Take a proactive approach toward managing difficult people.
Audience: This course is for managers and supervisors responsible for coaching their employees.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Employee Performance: Managing Difficult People CD
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ng41004
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$110
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Course Contents
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- Identify a difficult person.
- Understand how a difficult person's behavior affects an organization.
- Differentiate between resolving conflict and managing a difficult person.
- Recognize your options when faced with a difficult person.
- Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you
will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation.
Unit 2: Understanding Difficult People
Duration: 0.5 - 1 Hour(s)
- Assess a difficult person's situation.
- Identify how each difficult personality type is detrimental to an organization.
- Address different difficult personality types.
- Understand the need for monitoring a difficult person.
- Document a difficult person's behavior.
- Simulation Overview: In this simulation, you will be meeting with several of your marketing department's team members to address their difficult personalities. Their
attitudes are affecting other employees in the department, as well as the organization's overall productivity. You need to assess the situation and work with the team members to find a solution.
Unit 3: Communicating with Difficult People
Duration: 0.5 - 1 Hour(s)
- Communicate clearly with a difficult person.
- Identify communication barriers.
- Use non-verbal aspects of communication effectively.
- Understand how emotions can be detrimental to communication.
- Listen effectively to a difficult person.
- Simulation Overview: In this simulation, you will be meeting with two employees on your marketing team that have conflicting personality types. Your goal is to
identify why important deadlines are being missed. You will also need to address each employee individually in order to explain how their personality is detrimental to the department.
Unit 4: Working with Difficult People
Duration: 0.5 - 1 Hour(s)
- Recognize when to dismiss a difficult person .
- Work effectively with difficult supervisors and co-workers.
- Be proactive toward managing difficult people.
- Prevent individuals from becoming difficult.
- Simulation Overview: In this simulation, you will be addressing a difficult co-worker who is the manager of a different marketing department in your organization. The
two of you will meet with two employees to discuss why the promotional materials for a new product release are behind schedule. Your goal is to coordinate the
different parts of the marketing plan for the new product.
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