Management Training
Employee Performance: Providing Feedback
Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in
improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient.
Management Training on CD-ROM Course teaches you to:
- Use proven processes for giving constructive feedback to subordinates, co-workers, and superiors.
- Document feedback sessions-both the process and the content.
- Monitor individuals after they receive feedback.
- Overcome barriers to giving constructive feedback.
- Handle difficult feedback situations.
Audience: Managers and employees who want to improve their ability to give effective feedback.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Employee Performance: Providing Feedback CD
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ng41007
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$110
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Course Contents
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- Understand the benefits of providing feedback.
- Recognize the two forms of feedback.
- Give feedback with the appropriate focus.
- Simulation Overview: In this simulation, you will meet with John Cunningham, one of Icon International's Human Resources Assistants, to explore the benefits providing constructive feedback.
Unit 2: The Processes for Providing Feedback
Duration: 0.5 - 1 Hour(s)
- Provide feedback to teams in an appropriate manner.
- Follow the process for providing positive feedback.
- Follow the process for providing constructive feedback.
- Monitor an individual's performance.
- Document the feedback you provide.
- Simulation Overview: In this simulation, you will be meeting with several of your employees to discuss their recent job performances. You need to effectively
explain issues to these employees while focusing them on their tasks.
Unit 3: Delivering Feedback Effectively
Duration: 0.5 - 1 Hour(s)
- Begin a feedback session properly.
- Communicate effectively when giving feedback.
- Choose the right setting when giving feedback.
- Handle difficult feedback situations.
- Choose the appropriate time to delay providing feedback.
- Simulation Overview: In this simulation, you will be meeting with three of your managers to discuss delays on a new financial package release. One of the
employees has been causing problems with the other managers. You will address the team as a whole and then address the problem individual privately.
Unit 4: Specific Feedback Situations
Duration: 0.5 - 1 Hour(s)
- Give feedback to co-workers.
- Provide supervisors with feedback.
- Receive feedback from others in an appropriate manner.
- Simulation Overview: In this simulation, you will be meeting with the group managers of different product lines. You are going to discuss problems caused by
the merging of several product lines following an acquisition. The problems relate to confusion about who is supposed to be completing specific tasks, as well as the withholding of information.
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