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Essential Skills for Managing Conflict Facilitator's Guide, Video, Workbooks
Seminar in a Box Series

Today, with the emphasis on teamwork and bringing people together from different cultures and backgrounds, and then looking to give those team members POWER; managers and employees alike are increasingly being called upon to interact with a broad spectrum of people. Clearly conflicts are inevitable.

Some of What You'll Learn in Essentials for Managing Conflict:

• Recognize the causes and nature of conflict.
• Effectively resolve your own conflicts without damaging relationships.
• Mediate in workplace conflicts and bring them to a successful resolution.
• Remove many of the barriers that prevent conflict from being resolved effectively.
• Recognize the different positions that parties within a conflict may take and the positive and negative effects of these positions.

These compelling seminars in a box include:

• Baseline strategies for success
• Step-by-step instructions for how to improve key performance areas
• A versatile approach for groups or individuals
• An interactive video and CD-ROM with printable Workbook, Facilitator's Guide and Flip Charts

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