Business Management Training CD
Essentials of Management: Maintaining a Productive Workforce
In Essentials of Management: Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply
strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace.
Essentials of Management Training Course on CD will teach you to:
- Ask six questions that will help you improve productivity.
- Follow five guidelines for offering employees feedback.
- Brainstorm ideas for improving productivity.
- Provide proper support for employees to stay productive.
- Address common productivity issues.
Content Emphasis: Skills-Based
Audience: Managers and employees who want to learn how to overcome productivity problems and improve their organization's productivity.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Essentials of Management: Maintaining a Productive Workforce CD-ROM
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ng41022
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$110
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Course Contents
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- Define productivity.
- List the four fundamental input-output relationships.
- Name the two main influences that can improve productivity.
- Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your
questions, you will learn how to measure productivity, the two factors that influence productivity, and ways to maintain a productive workforce.
Unit 2: Identifying Ways to Improve Productivity
Duration: 0.5 - 1 Hour(s)
- Ask six questions that will help you identify ways to improve productivity.
- List the three ways that a job process can be improved.
- Follow the five guidelines that will help you conduct effective brainstorming sessions.
- Take the appropriate steps after identifying a strategy for improving productivity.
- Simulation Overview: In this simulation, you will meet with Eric Pullman, Icon's Customer Service Manager, and Julie Edwards and David Williamson, two of Icon's
Customer Service Representatives. The purpose of this meeting is to address the recent decline in Icon's customer service ratings. As the Associate Vice President
of Products and Services, it is your responsibility to help this team resolve any issues that are impeding their productivity.
Unit 3: Providing the Support to Stay Productive
Duration: 0.5 - 1 Hour(s)
- List the three main ways you can provide support to help your employees stay productive.
- List the different ways you can provide training for your employees.
- Offer employees a variety of rewards for being productive.
- Follow the five guidelines for offering employees feedback.
- Simulation Overview: In this simulation, you will meet with Maggie Roberts, Icon's Vice President of Products and Services, to discuss managerial support and its
role in helping employees stay productive. Through your questions, you will learn about the three main types of support managers should provide and how to use each type to motivate your employees.
Unit 4: Addressing Common Productivity Problems
Duration: 0.5 - 1 Hour(s)
- List the three main productivity problems you may encounter.
- Help your employees manage their stress by following five guidelines.
- Follow seven guidelines that will help you counsel your employees.
- Assist your employees in resolving conflicts among one another.
- Simulation Overview: In this simulation, you will meet with two of your employees to address some common productivity problems. First, you will meet with Cindy
Berman, a Customer Service Representative, to resolve some of her stress-related productivity issues. Second, you will meet with Eric Pullman, the Customer
Service Manager, to discuss his recent threat to withhold his department's bonus checks in an effort to improve productivity.
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