Customer Service Training
Exceptional Customer Service
A must for everyone who communicates with customers
 In this world of increased business competition, it's no longer enough to
simply supply a good product at a reasonable price. Today, with so many customers shopping around, it takes a solid commitment to customer service to gain loyalty and repeat business. Business experts around the
nation agree that customer service is the competitive edge for any successful business – it's an indisputable fact that becomes more clear
each and every day. If your company can't please and keep its customers, it will never be truly successful, and, in fact, it might not survive in these consumer-oriented times at all.
Nearly Endless Customer-Service Benefits
No matter how good you may think you currently are at satisfying and keeping customers, your
level of customer service can still – and must – be vastly improved. Now, learn to see yourself and your organization as others see you. Build excellent rapport and utilize easy ways to
ensure crystal-clear, positive communications. The powerful improvements you can make in your customer relations are nearly endless when you incorporate the proven information you'll
find in this seminar into your own organization.
An Exceptional Success Seminar
Now, the information you'll master here gives you everything you need to gain this crucial
professional advantage. Drawn from what works all across America in corporations and organizations just like yours, this exceptional program, presented by customer service experts,
will make you an expert, too. Remember: successful, professional customer service is a skill that you can learn. Learn it . . . or else.
Exceptional Customer Service Training Curriculum
Program Highlights
- Learn the vital role every member of your organization plays in dealing with customers, and the results of poor teamwork.
- Use 11 creative techniques to improve your listening skills.
- Make a lasting, positive impression on customers and prospects.
- Implement the secret of under-promising and over-delivering.
- Get the consistent support of managers, co-workers, and staff.
- Defuse irate customers and turn potential disaster into something positive.
|
Product
|
CODE
|
Price
|
Order
|
|
Exceptional Customer Service
6 audiocassettes and workbook
|
C10431A
|
$59.95
|
|
|
Exceptional Customer Service
Each additional audio workbook
|
C10430PG
|
$9.50
|
|
|
Exceptional Customer Service
3-volume video set (1 hr. 30 min.)
|
C12661V
|
$199.95
|
|
|
