Business Management Training CD
Facilitation: The Effective Facilitator
In Facilitation: The Effective Facilitator, participants will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition, they will learn the verbal and nonverbal
strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information.
Business Management Training Course on CD helps you:
- Differentiate between facilitation and leadership.
- Apply behaviors to succeed as a facilitator.
- Enhance their credibility as a facilitator using neutrality.
- Apply techniques to show assertiveness during a meeting.
- Apply guidelines for asking appropriate questions and offering appropriate feedback.
Content Emphasis: Skills-Based
Audience: Managers who want to understand the behaviors and strategies of an effective facilitator.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Facilitation: The Effective Facilitator CD-ROM
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ng41031
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$110
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Course Contents
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- Define facilitation.
- Differentiate between a meeting's content and its structure.
- List the benefits of using facilitators.
- Identify the types of assignments facilitators handle.
- Differentiate between facilitation and leadership.
- Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Through your questions, you will discover the
purpose of facilitation and learn the benefits of using facilitators. You will also learn how to differentiate between a meeting's content and its structure, as well as how
to differentiate between facilitation and leadership.
Unit 2: Facilitative Characteristics and Responsibilities
Duration: 0.5 - 1 Hour(s)
- Identify the skills required for facilitation.
- Apply behaviors to succeed as a facilitator.
- Identify the responsibilities of a facilitator.
- Identify the functions that a facilitator serves during a meeting.
- Differentiate among internal and external facilitators.
- Simulation Overview: In this simulation, you will meet with Nathan Iverson, Amanda Douglas, and Mike Becker, three of Icon's Account Executives. Your
department's revenues have been declining steadily over the last six months. The four of you are responsible for creating a plan to increase the team's sales volume
during the next quarter. Although you are a member of the team, you will facilitate this meeting to encourage new thinking on the problem.
Unit 3: Facilitative Strategies
Duration: 0.5 - 1 Hour(s)
- Facilitate a meeting using verbal strategies.
- Facilitate a meeting using nonverbal strategies.
- Enhance your credibility as a facilitator using neutrality.
- Apply techniques to show assertiveness during a meeting.
- Simulation Overview: In this simulation, you will meet with Nathan Iverson, Amanda Douglas, and Mike Becker, three Icon Account Executives. The four of
you are reconvening a meeting in which you were discussing how the team should establish its quarterly sales goals. Although you are a member of the team, you
will be facilitating the meeting and suggesting different strategies to help the team reach a consensus.
Unit 4: Facilitative Behaviors
Duration: 0.5 - 1 Hour(s)
- Differentiate among the types of facilitative questions.
- Apply guidelines to ask appropriate questions.
- Apply guidelines to offer appropriate feedback.
- Follow the guidelines of accepting feedback.
- Identify the purpose of recording information.
- Use a flipchart effectively.
- Simulation Overview: In this simulation, you will meet with Amanda Douglas, Mike Becker, and Nathan Iverson, three Account Executives. The four of you have
agreed to implement a plan to increase the department's sales goal by establishing individual performance standards. It has been one day since the decision was
made, and the team is reconvening to decide how to implement the new plan. You will be facilitating the meeting, since it is your responsibility to help the team implement the new plan.
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