Customer Service Training Directory > Telemarketing, Call Center,  Telephone Sales and Support Training Videos and CD-ROMS > Category

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Customer Service Training CD's

For complete details on any title, click on the links below

ballCall Center: Inbound Customer Service
Identify challenges from the situation, the caller, and the environment

ballExcellence in Service: Building a Customer Service Team
Learn to select qualified employees, as well as how to conduct an interview

ballExcellence in Service: Communicating with Your Customers
Learn how to build rapport with your customers

ballExcellence in Service: Creating Customer Loyalty
Understand customers' experiences, encourage loyalty and form a partnership with them

ballExcellence in Service: Establishing Service Standards
Learn what customers want, how they evaluate your service, and implement effective service standards

ballExcellence in Service: Fundamentals for Employees
Develop the skills needed to effectively relate to customers and exceed their expectations

ballExcellence in Service: Fundamentals For Managers
Develop and monitor a service team, create service plans, and develop and implement effective service standards

ballExcellence in Service: Providing Superior Customer Service
Develop and maintain a positive attitude and use customer-friendly language

ballExcellence in Service: Working with Upset Customers
Successfully serve upset customers, calm upset customers, and deal with abusive customers

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