Interpersonal Communication: Effective Communication
Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In
this program, you will also learn how to overcome a variety of common forms of interference.
Learn To
- Identify the seven elements of communication.
- Choose an effective channel based on network structures.
- Respond effectively to receiver feedback.
- Reduce verbal and non-verbal interference
- Improve organizational communication
Audience
This course is for managers and employees who want to improve their communication skills
Total Learning Time
2 to 4 hours
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Product
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CODE
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Price
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Order
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Interpersonal Communication: Effective Communication
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ng45002
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$110.00
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Objectives
Unit 1: Background Information
Identify the seven elements of communication.
Understand why effective communication is important.
Manage the roles of communication.
Know the steps of the communication process.
Simulation Overview:
Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the
knowledge you have gained, you control the outcome of each simulation.
Unit 2: The Communication Process
Understand how the receiver influences the phrasing of a message.
Identify the various kinds of receivers.
Distinguish between the different kinds of communication channels.
Choose an effective channel based on network structures.
Respond effectively to receiver feedback.
Simulation Overview:
In this simulation, you will be meeting with several of your employees to discuss the fourth quarter promotional package for your division. You must clear up a miscommunication regarding the correct discount for the Alpha line's products.
Unit 3: Interference to Effective Communication
Recognize what types of physical interference affect communication.
Identify verbal and nonverbal interference.
Choose the appropriate language.
Understand how emotions affect communication.
Distinguish between positive and negative organizational climates.
Simulation Overview:
In this simulation, you will meet with three of your managers to discuss problems the company's rapid growth is causing. There have been several problems regarding your division's ability to fill customer orders. Each manager has already taken actions to correct the problem, but they have
not communicated with one another.
Unit 4: Improving Communication
Make personal improvements to your communication effectiveness.
Identify effective communication skills.
Improve organizational communication.
Reduce managerial reluctance to share information.
Recognize how to improve communication between managers and employees.
Simulation Overview:
In this simulation, you will be meeting with two of your supervisors to discuss the decision making process for the Alpha line. Several employees have submitted ideas to improve processes, but never received a response from upper management. You are asking for additional responsibility to
help the Alpha line improve its ability to implement creative ideas quickly.
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