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Interpersonal Communication: Listening Skills

Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. 

Learn To

  • Identify the difference between hearing and listening.
  • Increase your productivity by listening.
  • Use critical listening skills.
  • Recognize different listening problems.
  • Resist distractions while listening.

Audience

This course is for managers and supervisors who are interested in improving their listening skills.

Total Learning Time
2 to 4 hours

Product

CODE

Price

Order

Interpersonal Communication: Listening Skills

ng45003

$110.00

Objectives

Unit 1: Background Information

Recognize why listening is important.
Understand how listening is beneficial.
Increase productivity by listening.
Avoid common misconceptions about listening.
Understand the difference between hearing and listening.
Simulation Overview:
Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation.

Unit 2: Analyzing Your Listening Skills

Understand the need for the listening process.
Identify the different types of listening.
Use critical listening skills.
Eliminate personal filters when listening.
Take effective notes.
Simulation Overview:
In this simulation, you will meet with your mentor who will help you identify how well you use listening skills. Your mentor will ask you questions regarding your listening habits, as well as answer your questions.

Unit 3: Listening to Improve Communication

Understand the importance of responding to a speaker.
Provide effective feedback.
Ask the speaker appropriate questions.
Interpret a speaker's body language.
Use your body language appropriately.
Simulation Overview:
In this simulation, you will meet with the Customer Service Manager and a Customer Service Representative to discuss problems they are having coordinating a new customer service plan.

Unit 4: Addressing Listening Problems

Recognize different listening problems.
Listen with an open mind.
Resist distractions while listening.
Avoid complacent listening.
Improve your understanding of a message.
Simulation Overview:
In this simulation, you are meeting with several of your company's managers to discuss the promotional strategy for a new financial services package. The other managers have been working on the strategy for a couple of weeks and would like your input.  

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