Corporate Communication Training
Interpersonal Communication: Effective Communication
Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In
this training program, you will also learn how to overcome a variety of common forms of interference.
Interpersonal Communication Effective Communication Corporate Training Course
Learn To:
- Identify the seven elements of communication
- Choose an effective channel based on network structures
- Respond effectively to receiver feedback
- Reduce verbal and non-verbal interference
- Improve organizational communication
Audience: This training course is for managers and employees who want to improve their communication skills.
Total Training Time: 2 - 4 Hour(s) of Training
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Product
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CODE
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Price
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Order
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Interpersonal Communication: Effective Communication
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ng45002
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$110.00
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Training Course Contents
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- Identify the seven elements of communication.
- Understand why effective communication is important.
- Manage the roles of communication.
- Know the steps of the communication process.
- Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you
will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation.
Unit 2: The Communication Process
Duration: 0.5 - 1 Hour(s)
- Understand how the receiver influences the phrasing of a message.
- Identify the various kinds of receivers.
- Distinguish between the different kinds of communication channels.
- Choose an effective channel based on network structures.
- Respond effectively to receiver feedback.
- Simulation Overview: In this simulation, you will be meeting with several of your employees to discuss the fourth quarter promotional package for your division. You
must clear up a miscommunication regarding the correct discount for the Alpha line's products.
Unit 3: Interference to Effective Communication
Duration: 0.5 - 1 Hour(s)
- Recognize what types of physical interference affect communication.
- Identify verbal and nonverbal interference.
- Choose the appropriate language.
- Understand how emotions affect communication.
- Distinguish between positive and negative organizational climates.
- Simulation Overview: In this simulation, you will meet with three of your managers to discuss problems the company's rapid growth is causing. There have been
several problems regarding your division's ability to fill customer orders. Each manager has already taken actions to correct the problem, but they have not communicated with one another.
Unit 4: Improving Communication
Duration: 0.5 - 1 Hour(s)
- Make personal improvements to your communication effectiveness.
- Identify effective communication skills.
- Improve organizational communication.
- Reduce managerial reluctance to share information.
- Recognize how to improve communication between managers and employees.
- Simulation Overview: In this simulation, you will be meeting with two of your supervisors to discuss the decision making process for the Alpha line. Several
employees have submitted ideas to improve processes, but never received a response from upper management. You are asking for additional responsibility to
help the Alpha line improve its ability to implement creative ideas quickly.
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