Human Resources Training
Interviewing Skills: Conducting an Interview
In Interviewing Skills: Conducting an Interview, participants are provided with step-by-step guidance for interviewing candidates, researching their references, evaluating candidates and choosing among them
objectively, and appropriately following up with both the chosen candidate as well as those not offered the position. Participants also learn how to handle difficult candidates.
Human Resources Training you will learn to:
- Interpret a candidate's nonverbal behavior.
- Use active listening, verbal devices, and nonverbal behavior techniques to facilitate the interview process.
- Manage their bias throughout the interview process.
- Evaluate, score, and rank candidates-and then document the hiring decision.
- Create a plan for transitioning the selected candidate into your organization.
Audience: Managers who want to learn how to conduct an interview effectively.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Interviewing Skills: Conducting an Interview
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ng47021
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$110.0
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Course Contents
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- Apply techniques to handle a nervous candidate.
- Apply techniques to handle an uncommunicative candidate.
- Apply techniques to handle a talkative candidate.
- Apply techniques to handle a glib candidate.
- Apply techniques to handle a technical expert candidate.
- Interpret a candidate's nonverbal behavior.
- Simulation Overview:
- In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. Through your questions, you will learn how to handle difficult
interviews and how to effectively interpret a candidate's nonverbal behavior.
Unit 2: Conducting the Interview
Duration: 0.5 - 1 Hour(s)
- Follow the three-step process for conducting an interview.
- Complete three steps when opening an interview.
- Complete three steps when gathering information from an interviewee.
- Use active listening, verbal devices, and nonverbal behavior techniques.
- Complete four steps when closing an interview.
- Simulation Overview:
- In this simulation, you will be conducting an interview with Jordan Sinha, a candidate for Customer Service Manager at Icon International's financial services division. Your
goal is to follow the appropriate steps for conducting an interview, ask appropriate questions, and determine if Jordan is the right individual for the position.
Unit 3: Evaluating and Deciding
Duration: 0.5 - 1 Hour(s)
- Manage your bias when completing the interview process.
- Take three steps after an interview in order to evaluate a candidate.
- Summarize the interview.
- Take the appropriate four steps when scoring a candidate.
- Conduct a reference interview.
- Consider several criteria when ranking candidates.
- Simulation Overview:
- In this simulation, you will be conducting an interview for the position of Customer Service Manager at Icon International's financial services division. While interviewing
Drue Sanders, you will need to gather appropriate information, listen effectively, and be aware of verbal and nonverbal behavior. You must determine if Drue is the best candidate for the position.
Unit 4: Following up After an Interview
Duration: 0.5 - 1 Hour(s)
- Take three steps to follow-up after an interview.
- Take the appropriate steps to offer a candidate the position.
- Follow the correct steps when turning a candidate down.
- Update your files after an interview.
- Create an employee transition plan.
- Perform a self-evaluation of your interviewing skills.
- Simulation Overview:
- After conferring with the other members of the interviewing team, you have decided that Drue Sanders is the best candidate for the Customer Service Manager's position.
In this simulation, you will contact Drue and offer him the position. You will also contact Jordan and offer him a position that does not require as much experience.
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