Presentation Skills Training
Leadership Development: Delegation
In Leadership Development: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use
delegation to achieve greater results that will benefit everyone in your organization.
Learn To:
- Identify a delegator's responsibilities.
- Identify who is best suited to be a delegate.
- Motivate a discouraged delegate.
- Understand communication barriers.
- Avoid common delegation obstacles.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Leadership Development: Delegation CD-ROM
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ng46002
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$110
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Presentation Skills Training on CD-ROM
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- Understand the importance of delegation.
- Avoid common misconceptions about delegation.
- Recognize the difference between activity and productivity.
- Fulfill the roles of a delegator.
- Understand the characteristics of an effective delegator.
- Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you
will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation.
Unit 2: Delegating a New Project
Duration: 0.5 - 1 Hour(s)
- Use the delegation process.
- Identify which tasks should be delegated.
- Delegate tasks to the right person.
- Give clear directions to delegates.
- Monitor a task's progress.
- Simulation Overview: In this simulation, you will meet with two Assistant Loan Officers to assign them new tasks. You need to identify each delegate's strengths,
give directions to each of them with respect to their new tasks, and provide them with appropriate feedback.
Unit 3: Managing a Delegate
Duration: 0.5 - 1 Hour(s)
- Identify who is best suited to be a delegate.
- Motivate a discouraged delegate.
- Build mutual trust with a delegate.
- Communicate effectively.
- Understand the barriers of communication.
- Simulation Overview: In this simulation, you will meet one of the Loan Department's Customer Service Agents. You will review his progress on a new
assignment and identify problems that are hindering his success. You will also want to help him formulate a plan to complete his project.
Unit 4: Delegating During a Project
Duration: 0.5 - 1 Hour(s)
- Avoid common delegation obstacles.
- Overcome characteristics and behaviors that are detrimental to delegation.
- Delegate difficult personalities to projects.
- Identify and avoid non-delegation.
- Simulation Overview: In this simulation, you will meet with three Customer Service Agents, all possessing different personalities. You will discuss a plan to reduce the
number of past-due accounts. It is crucial for you to delegate assignments to the team and help them identify individual responsibilities.
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