Business Management Training
Managing Performance: Establishing a Performance Plan
In Managing Performance: Establishing a Performance Plan, you will learn the process for managing performance, how to conduct a performance planning meeting, and how to document the performance plan. In addition, you
will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period.
Business Management Training Curriculum teaches you to:
- Conduct a performance planning meeting using the nine-step process.
- Develop effective performance goals.
- Given a four-step process, provide positive feedback.
- Given a five-step process, provide constructive feedback.
- Coach your employees.
Content Emphasis: Skills-Based
Audience: Managers and supervisors who want to understand the process for establishing a performance plan for their employees.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Managing Performance: Establishing a Performance Plan CD-ROM
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ng41051
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$110
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Course Contents
Unit 1: Developing Performance Expectations
Duration: 1 - 1.5 Hour(s)
- Identify common pitfalls of the performance management process.
- Identify the steps of the performance planning process.
- Identify elements on which performance expectations should be based.
- Recognize the steps in the process for discussing the job description.
- Lead a discussion of a new employee's job description.
- Simulation Overview: In this simulation, you will be meeting with Monica Washington, a newly-hired Account Executive in the Sales Department. You will
need to discuss with her the various responsibilities of her position as they are outlined in her job description and establish a good foundation on which to base her performance plan.
Unit 2: Conducting a Performance Planning Meeting
Duration: 0.5 - 1.5 Hour(s)
- Identify reasons why creating a performance plan is important.
- Conduct a performance planning meeting using the nine-step process.
- Identify the steps of conducting a performance planning meeting.
- Develop effective performance goals.
- Recognize characteristics of effective performance goals.
- Recognize the pitfalls of a performance planning meeting.
- Simulation Overview: In this simulation, you will be meeting with Lance Helms, an Account Executive in the Sales Department at Icon International. Lance has
recently been assigned to a new position as part of a reorganization of the department and is not happy with his new responsibilities. You will need to
establish a performance plan for Lance while keeping the overall goals of the organization in mind.
Unit 3: Providing Feedback and Coaching
Duration: 0.5 - 1 Hour(s)
- Identify guidelines for providing feedback.
- Given a four-step process, provide positive feedback.
- Given a five-step process, provide constructive feedback.
- Coach your employees.
- Recognize the reasons for documenting coaching and feedback.
- Identify information that should be included in coaching and feedback documentation.
- Simulation Overview: In this simulation, you will be meeting with Marcus D'Angelo, one of Icon International's senior Account Executives. Marcus recently acquired a
very important account, but it has also come to your attention that Marcus's attitude toward his co-workers has been causing some problems. You will need to
provide both positive and constructive feedback and coach Marcus effectively to improve his performance.
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