Customer Service Training Directory > Telecare, Customer Service, Telephone Sales and Support Training Videos and CD-ROMS > Category
Customer Service Training Videos
Power of Customer Service
Customer service comes from the inside of an individual. It
comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.
Using the "three C's" of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed
to enrich any customer service relationship.
"To survive in the competitive market place of the nineties we must treat customers like they are members of our family. A positive customer relationship is
the key at any level of any organization.," says Dr. Timm.
This program comes complete with video, audiocassette and 39 page book.
Now Available IN DVD
Video available in NTSC or PAL. 45 minutes.
Also Available in Spanish
El Poder de la Atencion al Cliente
Video, Audio and Book totally redone in Spanish. Completo con video, audiocassette y el libro.
Disponsible en NTSC y PAL.
The preview is done in a compressed format for your viewing. Actual video is full screen and sharper.
Product
CODE
Price
Order
DVD Power of Customer Service - DVD, Audio CD, and book (45 min.)
j1002DV
$129.95
VHS Video Power of Customer Service - Audiocassette, video and book (45 min.)
j1002AV
$109.95
Video - El Poder de la Atencion al Cliente - Audiocassette, video and book (45 min).
j1002SAV
$109.95
DVD -El Poder de la Atencion al Cliente - DVD, audio cd and book (45 min).
Customer service comes from the inside of an individual. It
comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation. 
Also Available in Spanish
