PRODUCT LIST

• Business Mgt. Videos

• Business Mgt. CD's

• Business Writing Skills

• Communication

• Computer Skills

• Conflict Mgt

• Cust Svc.Videos

• Cust Svc.CDs

• Finance and Accounting

• Graphic Design

• Human Resources

• Presentation Skills

• Professional Development

• Project Management

• Sales Training

• Self Improvement

• Stress Mgt

• Team Bldg Videos

• Team Bldg CD's

• Time Management

• Training on DVDs

 Business Management Training Videos

• Assertiveness Skills for Managers & Supervisors
• Basics of Business Etiquette
• Coaching Skills for Managers & Supervisors
• Dealing with Employee Discipline & Performance Problems
• Effective Facilitation Tools
• Effective Perfomance Mgt
• Empowering Employees
• Feedback Skills for Supervisors
• How to Deal with Negativity in the Workplace
• How to Delegate Work and Insure It's Done Right
• How to Hold Successful Meetings
• How to Interview and Hire the Right People
• How to Overcome Negativity in the WorkPlace
• How to Supervise People
• In an Instant
• Interactive Business Training CDs
• Making Change Work Series
• Managers, Coaching Skills for
• Management Skills for New Managers & Supervisors
• Motivating People In Today's WorkPlace
• Practical Coaching Skills for Managers
• Professional Supervision Skills
• Project Management
• Succeed by Coaching
• Succeeding as a First-Time Manager
• Supervising the Difficult Employee
• Team Building Skills for Managers & Supervisors
• The New Supervisor

 Business Management Training on Interactive CD's

• Corporate Training Change Management: Adapting to Change
• Change Management: Managing Change
• Coaching: Applying the Coaching Process
• Coaching: Building Relationships
• Conducting Meetings: Effective Meeting Communication
• Conducting Meetings: Managing a Meeting
• Conducting Meetings: The Meeting Process
• Correcting Performance Problems: Identifying Performance Problems
• Employee Performance: Managing Difficult People
• Employee Performance: Providing Feedback
• Employee Performance: Resolving Conflict
• Essentials of Management: Creating a Positive Workplace
• Essentials of Management: Expert Negotiating
• Essentials of Management: Maintaining a Productive Workforce
• Essentials of Management: Succeeding as a New Manager
• Facilitation: Facilitating Challenging Situations
• Facilitation: The Effective Facilitator
• Facilitation: The Facilitation Process
• Managing Performance: Establishing a Performance Plan
• Managing Performance: The Performance Appraisal Process

Business Writing Skills Videos

• Building a Dynamic Vocabulary 1& 2
• Business Writing for Results
• Grammar for Business Professionals
• High Impact Business Writing
• How to Create High-Impact Letters and Memos
• How to Create High-Impact Reports and Proposals
• How to Write a Winning Proposal
• Proofreading and Editing Skills
• The Grammar & Usage Seminar
• The Gregg Reference Manual
• Writing for Business Results

Communication Titles

• 9 Deadliest Sins of Communication
• 21 Ways to Defuse Anger and Calm People Down
• Assertive Communication Skills
• Better Meeting Management
• Communication Skills for Women
• Communication Skills that Build Winning Relationships
• Conflict Management and Confrontation Skills for Women
• Dealing with Conflict and Confrontation
• Essential Communication Skills for Managers
• Feedback Skills for Supervisors
• Focused Listening Skills
• How to Deal with Difficult People
• The Grammar & Usage Seminar
• How to Develop Effective Communication Skills
• How to Make Presentations with Confidence and Power
• How to Make Winning Presentations
• How to Manage Conflict, Anger, & Emotion
• How to Speak Without Fear
• Interpersonal Communications Skills
• Effective Communication
• Listening Skills
• Telephone Sklls
• Listen and Win
• Negotiating for Business Results
• Power Talking Skills
• Powerful Listening Skills
• Powerful Presentation Skills
• Powerful Telephone Tips
• Speaking Without Fear or Nervousness
• Succeed by Listening
• Telephone Skills at work
• The Write Stuff
• Use the Telephone the Right Way
• Winning Telephone Tips
• Writing for Business Results

Computer Skills

• Microsoft Excel 2000
• Microsoft Word 2000
• Microsoft Access 2000
• Microsoft PowerPoint 2000
• Microsoft Office Suite 2000 
• Learning to Use Internet Explorer 5.0
• Windows 95/98/2000
• Quicken 2000 Deluxe
• Microsoft Office XP Training
• Desktop Publishing Training
• Web Training
• A+ Certification
• MCSE Certification Training

Conflict Management Titles

• 21 Ways to Defuse Anger and Calm People Down
• Conflict Management and Confrontation Skills for Women
• Dealing with Conflict & Confrontation
• How to Deal with Difficult People
• How to Handle Difficult People

Creativity & Learning

• Advanced Mega Memory
• Breakthrough Learning Skills
• Creativity and Innovation
• Evelyn Wood Dynamic Learning
• Mega Memory
• Mega Reading
• Memory Power
• SpeedReading
• The Basics to Improve Your Memory
• Thinking Outside the Boundaries

Customer Service Training

• 50 Ways to Keep Your Customers
• Basics of Profitable Customer Service
• Creating a Customer - First Culture
• Developing a Customer Retention Program
• Exceptional Customer Service
• How to Give Exceptional Customer Service 2000
• Pleasing Your Hard-to-Please Customers
• Power of Customer Service
• Powerful Telephone Tips
• TeleCare: How to Provide Exceptional Customer Service over the Phone
• TeleCoach (Telephone Sales)
• The Exceptional Assistant
• The Exceptional Receptionist
• Winning Customer Loyalty Volume 1 Eliminate Customer Turnoffs
• Winning Customer Loyalty Volume 2 Exceed Customer Expectations

Customer Service Training on CD-ROM

• Call Center: Inbound Customer Service
• Excellence in Service: Building a Customer Service Team
• Excellence in Service: Communicating with Your Customers
• Excellence in Service: Creating Customer Loyalty
• Excellence in Service: Establishing Service Standards
• Excellence in Service: Fundamentals for Employees
• Excellence in Service: Fundamentals for Managers
• Excellence in Service: Providing Superior Customer Service
• Excellence in Service: Working with Upset Customers

Finance

• Budgeting: Creating and Analyzing a Budget
• Budgeting: Operating and Manufacturing Budgets
• Budgeting: Capital Budgeting
• Business Acounting: Accounting for Assets
• Business Acounting: Accounting for Liabilities
• Business Acounting: Accounting for Stockholders Equity
• Business Finance: Risk Analysis
• Business Finance: Time Value of Money
• Business Finance: Valuation of Stocks and Bonds
• Finance & Accounting for Non-Financial Managers
• Finance for Non financial Professionals
• Financial Fitness
• Financial Management: Analyzing Financial Statements
• Financial Management: Budgeting Essentials
• Financial Management: Cash Analysis and Management
• Financial Management: Fundamental Accounting Concepts
• Financial Management: Inventory Costing and Depreciation
• Financial Management: Understanding Financial Statements
• Financial Statements: Analyzing Cash Flows
• Financial Statements: Financial Statement Analysis
• Financial Statements: Reading and Analyzing a Annual Report
• How to Develop and Administer a Budget
• Practical Budgeting Skills for Managers

Graphic Design Titles

• How to Create Well-Designed and Highly Informative Newsletters
• How to Design Eye-catching Brochures, Newsletters, Ads, Reports

Human Resources Training Titles

• A Funny Thing Happened on the Way to Diversity
• Diversity: What Employees Should Know
• Diversity: What Managers Should Know
• Hiring the Best
• How to Be a Better Trainer
• How to Deal with Cultural Diversity in the Workplace
• How to Develop and Implement a New Employee Orientation Program
• How to Discipline Employees and Correct Performance Problems
• How to Hire - How to Fire
• How to Interview and Hire the Right People
• Human Resource Training On CDs
• Correcting Performance Problems: Identifying Performance Problems
• Employee Performance: Resolving Conflict
• Employee Performance: Providing Feedback
• Employee Performance: Managing Difficult People
• Interviewing Skills:
  Laws Governing the Interview Process.
• Interviewing Skills:
  Preparing for an Interview.
• Sexual Harassment:
  What Employees Should Know (Manufacturing).
• Sexual Harassment:
  What Employees Should Know (Service).
• Sexual Harassment:
  What Managers Should Know (Manufacturing).
• Sexual Harassment:
  What Managers Should Know (Service).
• Workplace Aggression:
  Defusing Aggresive Situations.
• Workplace Aggression:
  Recognizing Aggresive Behavior.
• Workplace Aggression:
  Taking a Proactive Approach.
• Interviewing Skills: Conducting an Interview
• Performance Appraisal Solutions
• Prevent Sexual Harassment in the Work Place
• Sexual Harassment
• Training for the Non-Trainer
• Training the Trainer

  Presentation Skills Titles

• Effective Presentations: Essentials of Persuasion
• Effective Presentations: Planning a Presentation
• Effective Presentations: The Presentation Process
• Powerful Presentation Skills
• Speaking Without Fear or Nervousness

  Professional Development Titles

• Beyond Secretary
• Confidence, Composure & Competence for Working Women
• Creativity and Innovation: Thinking Creatively
• Creativity & Innovation
• Decision-Making Fundamentals
• How to Achieve Ultimate Success
• How to Be an Outstanding Receptionist
• How to Organize and Maintain Files and Records
• How to Present a Professional Image
• Leadership Development: Delegation
• Leadership Development: Goal Setting
• Leadership Development: Leading the Way
• Leadership Development: Motivation
• Management Skills for Secretaries, Administrative Assistants and Support Staff
• Organizational Skills: Time Management
• Organizational Skills: Managing Information
• Power Talking Skills
• Problem Solving Fundamentals
• Professional Telephone Skills
• Self Development: Balancing Your Personal and Professional Life
• Self Development: Increasing Your Assertiveness
• Self Development:Motivating Yourself to Perform

Project Management Interactive CD-ROMs

• Project Management: Communications
• Project Management: Contracts and Procurement
• Project Management: Coordination
• Project Management: Estimating Costs
• Project Management: Quality Standards
• Project Management: Risk Management
• Project Management: Scope
• Project Management: The Fundamentals
• Project Management: The Process
• Project Management: The Team
• Project Management: Time Management

Sales Training Videos

• 24 Techniques For Closing The Sale
• Advanced Selling Techniques
• Guerilla Selling - Live!
• Low Profile Selling
• Negotiate Like the Pros
• Professional Patterns of Selling
• Psychology of Selling
• TeleCoach
• The New Strategic Selling
• Sales Training on CDs
• Solution Selling: Developing a Winning Strategy
• Solution Selling: Effectively Closing a Sale
• Solution Selling: Gaining Customer Commitment
• Solution Selling: Overcoming Obstacles
• Solution Selling: Prospecting and Addressing Needs
• Solution Selling: The Fundamentals

Self and Personal Improvement

• Creativity & Innovation
• Chicken Soup for the Soul
• Life by Design
• Tips for Parents
• 7 Habits of Highly Effective People
• The Career Ideal System
• Essence of Success
• Lead the Field"
• Think and Grow Rich
• Brian Tracy
• Accelerated Learning Techniques
• Action Strategies for Personal Achievement
• Break the Success Barrier
• How to Master Your Time
• The Psychology of Achievement
• The Psychology of Success
• The Science of Self-Confidence
• Thinking Big
• Universal Laws of Success and Achievement
• Anthony Robbins!
• Lessons In Mastery
• Live with Passion!
• Unleash the Power Within
• Unlimited Power
• Vocabulary
• Conversation Power
• Vocab
• Word Master
• Self Esteem
• Building Self Esteem in your Child
• Building Self Esteem in your Daughter
• How to Build High Self-Esteem
• Self-Esteem and Peak Performance
• Self-Esteem for Women
• The Power of Attitude

Stress Management Titles

• Don't Sweat It!
• How to Manage Stress
• Speaking Without Fear or Nervousness
• Stress Management for Professionals
• Stress Management for Women
• Stress Skills for Turbulent Times

Team Building Videos

• 9 Traits of Highly Successful Work Teams
• Conquering Team Conflict
• Effective Facilitation Tools
• Effective Teamwork
• How to Lead a Team
• How to Make Cross-Functional Project Teams Work
• Implementing Self-Directed Work Teams
• Making Meetings Work Series
• Psycho-Geometrics
• Self-Directed Work Teams
• Team Building -- How to Motivate and Manage People
• Team Building Skills for Managers & Supervisors
• The Magic of Conflict

Team Building CD-ROM Titles

• Team Management: High Performance Teams
• Team Participation: Decision Making in Teams
• Team Participation:Resolving Conflict in Teams
• Team Participation:Team Communication
• Team Participation:Teamwork
• Virtual Teams:Communicating Effectively
• Virtual Teams:Participating in Virtual Meetings
• Virtual Teams:The Fundamentals

Time Management Titles

• How to Get Things Done
• How to Organize Your Life and Get Rid of Clutter
• Manage Your Time Better
• Set and Really Achieve Your Goals
• Taking Control of Your Workday
• Time Strategies for Very Successful People
• Time Management: Get the Most out of Your Time
• Time Management: Ideas that Work