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Professional Development Training

Professional Telephone Skills

Train everyone to project a positive image in each call they make or take

This program teaches you and your people everything you need to know about professional, polished telephone skills -- the kind that callers remember and respond to favorably. You'll gain proven strategies to turn every call -- even those that start off as complaints -- into a business-boosting contact.

Professional Development Training Course Highlights

How to build instant rapport with callers
8 steps for disarming hostile or abusive callers
Soothing a caller who's been misled

Product	CODE	Price	Order
Professional Telephone Skills (CD-ROM) - not windows 2000 nor windows XP compatible	CPRY349	$79.95
Professional Telephone Skills 4-cassettes audio set (2 hrs. 42 min.)	C10330	$59.95
3-volume video set (3 hrs. 4 min.) Includes: 35-page workbook, 60 minutes of dramatic role-play vignettes, graphic reinforcement of teaching points, interactive exercises	C20760	$199.95
Each additional workbook	C30086	$9.50	Quantity:
Video facilitator's guide (253 pages)	C30111	$149.95