Professional Development Training
 Professional Telephone Skills
Train everyone to project a positive image in each call they make or take
This program teaches you and your people everything you need to know about professional, polished telephone skills -- the kind that callers remember and respond to favorably. You'll gain proven strategies to turn
every call -- even those that start off as complaints -- into a business-boosting contact.
Professional Development Training Course Highlights
- How to build instant rapport with callers
- 8 steps for disarming hostile or abusive callers
- Soothing a caller who's been misled
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Product
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CODE
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Price
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Order
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Professional Telephone Skills (CD-ROM) - not windows 2000 nor windows XP compatible
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CPRY349
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$79.95
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Professional Telephone Skills
4-cassettes audio set (2 hrs. 42 min.)
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C10330
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$59.95
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3-volume video set (3 hrs. 4 min.) Includes: 35-page workbook, 60 minutes of dramatic role-play vignettes, graphic reinforcement of teaching points, interactive exercises
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C20760
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$199.95
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Each additional workbook
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C30086
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$9.50
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Video facilitator's guide (253 pages)
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C30111
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$149.95
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