Customer Service Training Videos
 Basics of Profitable Customer Service
"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman in the new production The
Basics of Profitable Customer Service. Companies with great customer service survive and thrive. Those that provide poor customer service fail.
In this video training program you'll be given the tools necessary to make your business grow and thrive.
Basics of Profitable Customer Service Business Training Course
In this logical approach to customer service you'll learn:
- The ten dimensions of service quality
- How to develop a caring attitude toward your customers
- The 13 strategies to becoming a better listener
- The VIN and Serv philosophy of high quality customer service
- Techniques to keep your customers coming back again and again to purchase your products
- Why it's important to provide more in perceived value than you receive in payment
Divided into segments, The Basics of Profitable Customer Service is designed to be used by both individuals for self-study and trainers in training sessions.
Business success in the 1990's and on into the 21st century will be customer service driven. This new video training program will make you and your company more able to provide high
quality customer service and return greater profits.
Loaded with graphics and vignettes, The Basics of Profitable Customer Service should be required viewing for everyone in the organization.
This program comes complete with video, audiocassette and booklet. Available in NTSC or PAL. 35 minutes. Also available on DVD
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Price
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Order
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DVD The Basics of Profitable Customer Service - Audio CD, DVD and book (35 min.)
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j1024DV
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$129.95
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VHS Video The Basics of Profitable Customer Service - Audiocassette, VHS Video and book (35 min.)
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j1024AV
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$109.95
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Each Additional Workbook
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j1024B
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$12.95
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