Personal Development Training
Self Development: Increasing Your Assertiveness
In Self-Development: Increasing Your Assertiveness, participants learn how to identify the sources of their self-esteem and then use techniques, such as good verbal communication skills, to enhance their self-esteem.
Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive.
Learn To:
- Understand the effects of self-fulfilling prophecies.
- Use four activities to enhance self-esteem.
- Identify four fears that inhibit the expression of anger.
- Express anger constructively.
- Identify passive, assertive, and aggressive nonverbal communication.
- Strengthen assertiveness using six actions.
Content Emphasis: Skills-Based
Audience: Individuals who want to learn to increase their assertiveness in their daily interactions.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Self Development: Increasing Your Assertiveness
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ng43012
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$110.00
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Personal Development Training Curriculum on CD-ROM
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- Identify three basic behavior styles.
- List four benefits of assertive behavior.
- Identify three factors that influence assertive communication.
- Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources
Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you
about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate assertively.
Unit 2: Enhancing Self-Esteem
Duration: 0.5 - 1 Hour(s)
- Identify the sources of self-esteem.
- Explain the effects of self-talk on self-esteem.
- Understand the effects of self-fulfilling prophecies.
- Use four activities to enhance your self-esteem.
- Simulation Overview: In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants, to discuss enhancing your self-esteem.
Through your questions and John's answers, you will learn how self-esteem affects your ability to be assertive, the effects of self-fulfilling prophecies, and how to enhance your self-esteem.
Unit 3: Managing Conflict and Emotions
Duration: 0.5 - 1 Hour(s)
- Approach conflict assertively.
- Respond assertively to three types of put-downs.
- Express your emotions assertively.
- Identify four fears that inhibit the expression of anger.
- Express your anger constructively.
- Simulation Overview: In this simulation, you will meet with Phyllis Bannon, one the Vice Presidents of Marketing at Icon. Phyllis is your mentor at Icon. Through your
questions and her answers, you will learn how negative experiences can help you become more assertive, how to manage conflict and confrontation in a positive
manner, and why you need to be responsible for your emotions.
Unit 4: Improving Communication Skills
Duration: 0.5 - 1 Hour(s)
- Apply four guidelines for implementing behavioral changes.
- List three elements of assertive verbal communication.
- Identify passive, assertive, and aggressive nonverbal communication.
- Strengthen your assertiveness using six actions.
- Simulation Overview: In this simulation, you will meet with Marcus Robinson, Icon's Information Services Manager, and David Morris, one of Icon's Engineers.
You are the Project Manager for the implementation of Icon's video-conferencing network, and you have called this meeting to discuss the delays in the implementation process.
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