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Management Training Skills

Succeeding as a First-Time Manager

The most important skills your experienced, new or prospective managers need to succeed.

For people who are new to the world of management -- or want to upgrade their existing supervisory skills -- this program offers the professional management training they need.

Succeeding as a First-Time Manager Training Program will hep you to: 

• Quickly take command
• Achieve results fast
• Help their people become top performers
• Avoid problems that sabotage most new managers
• Project confidence and get respect early on

If a tough people problem comes up, they'll know how to handle it. When faced with a crisis, they'll react with confidence. And they'll be better equipped to keep their team motivated, productive and on target.

Easy-access format lets you zero in on specific skills ...

• Vol. 1 - Getting Organized
• Vol. 2 - Assessing Yourself and Your Team
• Vol. 3 - Managing Change
• Vol. 4 - Leadership Skills
• Vol. 5 - Developing Your Staff
• Vol. 6 - Motivating Your People
• Vol. 7 - Cultivating Your Communication Skills
• Vol. 8 - The Power of a Positive Attitude

A "must-have" program for every management training library.

Curriculum Contents

Volume I (Running time 0:35) Getting Organized

• How to get off to a running start...7 specific guidelines that will help you earn respect right away)
• The first (and most serious) temptation new managers face-and how to resist it
• Conquering the paperwork mountain: a no-fail way to separate the "must-see" documents from the "can wait"
• Important questions to ask during your first week at your new job
• Tips for managing people who were your peers...and those who are friends
• Learning what your boss wants (and doesn't want) from you

Volume II (Running time 0:27)  Assessing Yourself and Your Team

• Dispelling the myths-and learning the truth-about leaders and followers
• Understanding-and mastering-the 7 "hats" you'll wear as a manager…1) bureaucracy smasher 2) coordinator 3) facilitator 4) barrier breaker 5) expediter 6) developer 7) communicator
• What kind of a leader are you? A leadership assessment quiz
• How to quickly assess 1)your people...so you can minimize their weaknesses and capitalize on their strengths 2) your team...so you can adopt the appropriate leadership style 3) yourself..so you can be an effective and motivating leader
• Three criteria you can use to evaluate the leadership style that's right for you

Volume llI (Running time 0:22) Managing Change

• Why managing change today is so different from the way it was handled just 10 years ago
• The 3 most important espects of change you need to know about and deal with
• Ways to create an environment that minimizes the turmoil of change in the workplace
• How to develop organizational values that can help your employees better adapt to change
• How to know when and why your people are resisting change and what to do about it
• 4 specific ways to help your people overcome their resistance to change
• Interactiun vs. reaction--how keeping your people "in the loop" affects their response to change
• Understanding why "logical" change may not be "acceptable" change

Volume IV (Running time 0:23) Leadership Skills

• Identifying the best traits that are common to good managers and leaders
• 6 simple steps to help you excel as a leader
• How to know when you should take action...instead of waiting for permission
• How to identify your areas of influence and increase your impact as a leader
• Using motivational techniques to convert problem employees into productive ones
• How to use your leadership skills to create "win/win" solutions for everyone
• 4 unique qualities that distinguish leaders from managers

Volume V (Running time 0:33) Developing Your Staff  

• How to build a team of giants: 4 key qualities to look for in the people you hire
• How to hire the top 10% - the best ways to get the right people the first time
• 10 reasons why you must learn to become a "passionate" delegator
• The most important reason why you should take the time to develop your staff
• The common delegation traps every manager must learn to avoid
• Why you should delegate - and what you must not
• How to get a good match between the work you delegate and the employee's work style
• The single most important trait of an effective delegator
• How to delegate work - and ensure it's done right-without meddling

Volume VI (Running time 0:32) Motivating Your People

• What it takes to motivate employees...according to them (Many managers have it backwards. Do you?)
• Why financial rewards don't always motivate employees - and the best way to determine what will
• How to help your employees find more meaning in (and a better connection to) their work
• How to help your people set-and achieve-goals that increase their motivation and productivity
• When-and how -to raise employee goals to a higher level
• How to make performance reviews something you and your people look forward to ...and benefit from
• The 5 most critical factors in administering discipline, so you can correct people without destroying their motivation to change

Volume VII (Running time 0:31) Cultivating Your Communication Skills

• Understanding the 5 most important ways people communicate
• What it means to be a good communicator-and how to become one
• How to use verbal, nonverbal and listening skills to help you better communicate with others
• How to "read" the powerful messages conveyed by office seating arrangements, desk placement and closed doors
• Why it's important to minimize written communications-and the best way to write memos when you must - How to recognize the "red flags" of nonverbal communication
• What people convey with their body language-and how to understand what specific signals mean

Volume VIII (Running time 0:28) The Power Of A Positive Attitude

• The one key quality you can develop that determines your influence on others
• Understanding the 3 major factors that affect your personal attitude
• The risks involved in letting external forces determine how you feel
• The power of a positive mind-set, where it comes from holifew to get it and how to keep it-no matter what's happening to you
• How to program your subconscious mind to develop a better outlook
• Positive attitude stimulators-what they are and how to use them for maximum effect
• Simple steps you can take to reduce negative influences
• 10 "telltale" indicators that help reveal your team's true attitude
• What each team member should bring to the team
• How to transform "negative" thinkers into more positive team players

Audio

Tape One

Side One (Running Time 30:35) Getting Organized

• Using the to-do list to get things done
• Creating a boss "attack list"
• Getting a handle on system-imposed activities and subordinate-imposed actions
• The 5 "killer words" of delegation
• Controllable vs. uncontrollable time
• The priority matrix

Side Two (Running Time 30:29) Meetings and Interruptions

• Two steps to get "blurting" under control
• What are the "prime times" in your workday?
• Using the Time Log to determine prime time vs. down time
• 7 steps to revolutionize your life
• Techniques for designing the Daily Plan

Tape Two 

Side Three (Running Time 29:41 ) Maintaining Balance In Your Life

• Strategies for setting life goals
• 9 aspects of your life: Which ones are important, meaningful and significant?
• How to identify your "l-wish-l-hads"
• Visualization: a powerful tool to identify "l-wish-l-hads"

Side Four (Running Time 29:05) Goal Setting: A Key To Taking Control

• Tips for taking control of perfectionism
• Techniques for identifying long-term vs. short-term goals
• The what, why, when and how of goal setting
• Characteristics of a well-stated goal
• The "why" of a goal

Tape Three

Side Five (Running Time 31:30) Maintaining Control At Work

• Controlling visitor interruptions by controlling your work space
• The use of "Signals" in the workplace
• A simple technique to control interruptions: Be assertive!
• Control in the office: the 4-step "stroll-'em-out" technique
• "Available" work surfaces

Side Six (Running Time 30:38) Controlling Telephone Interruptions 

• Why screening your calls is essential for control
• Setting up a preferred time for calls
• Tips for sorting and dealing with the "Flood" of paperwork
• The power of voice mail, electronic mail and the fax machine
• Yes, you can eliminate telephone tag!

Tape Four

Side Seven (Running Time 31:17) Team Relationships

• Three steps to create a proactive communications climate
• How to delegate effectively and avoid reverse delegation
• Are you delegating 1s, 2s, 3s and 4s on the priority matrix?
• Completed staff work: a powerful delegation tool
• The meeting plan: tips to avoid wasting time
• The agenda and "one-minute" minutes

Side Eight (Running Time 27:27) Taking Control Of Procrastination    

• The Salami Technique: a way to "slice" your tasks by function and time
• The 5-Minute Plan
• The Balance Sheet: Use it to list reasons for procrastination and reasons for getting started
• The Journal Technique

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