Team Management Training CD
Team Management - Managing Team Conflicts
 This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work
environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions.
Course Instructor: Rick James
Rick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from
software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in
laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand.
Team Management - Managing Team Conflicts Training CD
Course Outline
Managing Team Conflict
Introduction
Introduction
Work Assignment
Section Wrap-up
Team Fundamentals
Why Teams?
The Evolution of Teams
Groups vs. Teams
Common Assumptions
Life Cycles
Forming
Storming
Norming
Performing
Adjourning
Colleagues
Symptoms of Team Conflict
Work Assignment
Colleagues
Colleagues Response
Sources of Conflict
Member Turnover
Work Assignment
Colleagues
Colleagues Response
Resolution Process
Work Assignment
Colleagues
Colleagues Response
Healthy Conflict=Strong Teams
Successful Team Building
Listening
Work Assignment
Colleagues
Colleagues Response
Listening & Team Building
Dialog & Skillful Decision
Deep Dialog Protocol
Skillful Discussion Protocol
Questions
Colleagues
Colleagues Responses
Alignment
The Bottom Line
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