Team Building Curriculum
Team Participation: Resolving Conflict in Teams
In Team Participation: Resolving Conflict in Teams, participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step
process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits.
Learn To:
- Differentiate between the content and process of conflict.
- Understand why lack of team conflict is unhealthy.
- Employ the eight-step process for resolving conflict.
- Understand how power influences team conflict.
- Apply six guidelines for handling opposition to their ideas.
- Recognize-and respond appropriately-to their own and others' reaction to conflict.
Content Emphasis: Skills-Based
Audience: Managers and employees who want to learn how to resolve conflict in teams.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Team Participation: Resolving Conflict in Teams CD
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ng42106
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$110.00
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Team Building Curriculum on CD-ROM
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- List the three symptoms of conflict.
- Differentiate between the content and process of conflict.
- Describe why a lack of team conflict is unhealthy.
- Simulation Overview: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants, to discuss team conflict. Through your
questions, you will identify the symptoms of conflict, how conflict affects team members, and the relationship between the content and the process of team conflict.
Unit 2: The Nature of Team Conflict
Duration: 0.5 - 1 Hour(s)
- List the three sources of team conflict.
- Identify the issues that provoke team conflict.
- Explain how team conflict can be beneficial or detrimental.
- Describe how power influences team conflict.
- Clearly define the responsibility inherent in power.
- Simulation Overview: In this simulation, you will be meeting with Don Hamilton and Barbara Connor to discuss how many people Icon should send to an upcoming
sales conference. The three of you have already agreed that the District Sales Managers should attend. There has been some conflict about whether the Account Executives should be sent as well.
Unit 3: The Process for Resolving Team Conflict
Duration: 0.5 - 1 Hour(s)
- Apply the eight steps for resolving team conflict.
- Apply the principles for handling team conflict.
- Explain how to resolve conflict between yourself and another team member.
- Use the six guidelines for handling opposition to your ideas.
- Simulation Overview: In this simulation, you are serving as part of a team to discuss ways to change how new accounts are assigned to Account Executives.
The team has already acknowledged the conflict and clarified that the conflict source is a policy where the company assigns more complex accounts to more
experienced employees. The team's goal is to identify ways to even out the workload among all of the AE's.
Unit 4: Conflict Resolution Styles
Duration: 0.5 - 1 Hour(s)
- Recognize how you react to conflict.
- Identify the styles of conflict resolution.
- List inappropriate conflict resolution styles.
- Simulation Overview: In this simulation, you will be meeting with the other three members of the Information Technology Planning team. You will discuss how Icon
should upgrade the computer system that houses all of its consumer transaction applications. The team has reached an impasse regarding whether to purchase an
entirely new system or invest substantial capital to extend the current system's capabilities.
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