Team Building Curriculum
Team Participation: Team Communication
In Team Participation: Team Communication, participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal
communication and learn techniques for using both types of communication to create a supportive team environment.
Learn To:
- Understand the factors that cause breakdowns in team communication.
- Understand the two ways power can influence communication.
- Distinguish between, and select appropriately from, the different types of verbal communication.
- Use positive nonverbal communication.
- Listen actively and respond appropriately to team members' comments and questions.
- Effectively handle team members' responses to their ideas.
Content Emphasis: Skills-Based
Audience: Managers and employees who want to improve their team communication skills.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Team Participation: Team Communication CD-ROM
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ng42105
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$110.00
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Team Building Curriculum on CD-ROM Course Contents
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- State the reason open team communication is important.
- List two elements that determine appropriate team behavior.
- Identify the factors that cause breakdowns in team communication.
- Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss various
aspects of team communication, identify why silence may actually communicate a message, and what factors cause breakdowns in team communication.
Unit 2: Verbal Communication
Duration: 0.5 - 1 Hour(s)
- List the three levels of verbal communication.
- Differentiate between denotative and connotative word meanings.
- List the two ways power can influence communication.
- Apply the five guidelines that foster a supportive communication environment
- Use the TRUST acronym when communicating.
- Simulation Overview: In this simulation, you will be meeting with Icon International's Regional Vice Presidents of Sales and the Customer Service
Manager. You will be addressing a recent communication breakdown between the sales personnel and the customer service representatives. The miscommunication
dealt with a discounted finance charge on corporate loans over $250,000. Subsequently, the confusion resulted in negative publicity for the company.
Unit 3: Nonverbal Communication
Duration: 0.5 - 1 Hour(s)
- State the types of information gained about a speaker through nonverbal cues.
- List the five types of nonverbal communication.
- Describe the connection between nonverbal and verbal communication.
- Apply the four guidelines for expressing positive nonverbal communication.
- Simulation Overview: In this simulation, you are meeting with Damian Anderson and Julie Edwards. The three of you are discussing different ways for the customer
service department to solicit feedback from its customers. It is up to the team to create a plan that will allow the department to gather feedback as quickly as possible.
Unit 4: Active Listening and Responding
Duration: 0.5 - 1 Hour(s)
- List the benefits of active listening.
- Apply steps to improve your listening skills.
- Ask questions that facilitate team communication.
- Respond to team members in an appropriate manner.
- Apply steps that help you effectively handle responses to your ideas.
- Simulation Overview: In this simulation, you will be meeting with a team of your colleagues to address a recent problem. The sales department has been sending
requests for information to the Product Manager. However, there have been response delays that have resulted in lost sales for Icon. You need to work with the
team to identify how to improve the communication channels between sales personnel and the Product Manager.
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