Customer Service Telephone Training
TeleCare: How to Provide Exceptional Customer Service Over the Phone
Learn the "red carpet" telephone techniques that impress customers and build business fast
 Every time the phone rings, your business is on the line. When customers
call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help -- even if it means going out of their way?
Studies show that satisfied customers will boast about their positive experiences to four or five other people. But dissatisfied callers typically
will let up to a dozen others know about their negative experiences. TeleCare gives you numerous skills, strategies and techniques your phone
service people can use to increase customer loyalty ... make sales ... win customers ... and soothe tempers.
TeleCare: How to Provide Exceptional Customer Service Training
Program Highlights
- How to gather information from your customers -- without making them feel interrogated
- 6 ways to adjust your attitude and put negative circumstances into proper perspective
- Dealing with ESL (English as a second language) callers and those with cultural differences
- A 4-step process for gently confronting and calming an out-of-control customer
Training Seminars on tape:
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Product
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CODE
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Price
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Order
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Video Facilitator's Guide - Telecare
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C30187
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$149.95
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7-volume video set (4 hrs. 36 min.) Includes: workbook, dramatic role-play vignettes, graphic reinforcement of teaching points and more
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C21300
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$299.95
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Each additional video workbook
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C30186
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$9.50
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