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		Customer Service Training Directory > Telecare, Customer Service, Telephone Sales and Support Training Videos and CD-ROMS > Category

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Customer Service Telephone Training

TeleCoach

Telephone sales training with a powerful dose of reality

business training videos,customer service,receptionist,telephone support,sales,CD-ROMs,tapes,audios,receptionist,telephone training,careertrack,pryor resource, TeleCoach Transform your telemarketers with training techniques unlike any they've ever experienced. Nothing is rehearsed. See and hear LIVE sales calls that connect, captivate and close. "TeleCoach" Peter Belanger, one of the nation's top telemarketing consultants, zeros in on what works and what doesn't.

Each 12- to 20-minute video offers an accelerated learning process that reduces training time and increases training impact. The result? Improved performance that dramatically increases profits.

TeleCoach Telephone Customer Service Curriculum on Videos

BREAKING THE ICE: COLD CALLING

How to create effective greetings
"Million dollar" headlines guaranteed to cut initial resistance
3 commonly used openers customers hate to hear!

POWER PROBING: QUALIFYING

Moving smoothly from general to detailed questions
Ways to turn your "spiel" into dialogue
Using "open ended" and "closed ended" questions without appearing snoopy

SEALING THE DEAL: CLOSING

Powerful research into the psychology of closing
Recognizing "buying" signals to assess customer interest
4 ways to close: the timing -- and potency -- of each

HITTING THE TARGET: REACHING DECISION MAKERS

Using voice mail to your advantage
The role of screeners and decision influencers
Crucial questions for qualifying a potential decision maker

OVERCOMIMG RESISTANCE: OBJECTIONS

"No time, no money": What prospects are really telling you
Pre-empting objections: Turn resistance around by striking first
Your toughest competitor (hint: it's not another company)

Product	CODE	Price	Order
Breaking The Ice: Cold Calling Video and content guide	C21452	$299.95
Power Probing: Qualifying Video and content guide	C21453	$299.95
Sealing The Deal: Closing Video and content guide	C21454	$299.95
Hitting The Target: Reaching Decision Makers Video and content guide	C21455	$299.95
Overcoming Resistance: Objections Video and content guide	C21456	$299.95
Save! Complete Series: 5-volume video set Save $300!	C21448	$1199.95