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Corporate Communication Training Program

Telephone Skills at Work

Regardless of all the new technology, the telephone is still the most used business tool in today's workplace. It is also the most abused communication tool."Telephone Skills at Work" will show you how to make your telephone your business partner. This new training program is a great companion when used with out best-selling program "Winning Telephone Tips".

This new video training program includes the book Telephone Skills at Work by Judith E. Fischer, which is part of the Business Skills Express Series published by The McGraw-Hill Companies.

Telephone Skills at Work Corporate Training Videos

This training program will show you:

• How to correctly handle incoming and outgoing calls
• The basics of telephone etiquette
• How to deal with complaint calls (and turn them into successes)
• How to listen and speak effectively on the phone

Available on VHS video or DVD

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