Customer Service Training
The Exceptional Receptionist
 How to turn your receptionist into your organization's best public
ambassador
High-impact training for front-line people! This dynamic program will help you make the most of the all-important role of receptionist. Handle difficult
people with skill and professionalism. Learn to manage stress effectively. Learn proven telephone techniques to save time and satisfy callers. Develop
the key strengths of the most highly effective receptionists. Learn the secrets of assertive (not aggressive) language. Use this program to improve
communication skills and enhance customer service, as well as to build a positive image for your company.
Available on DVD, or VHS Video
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Product
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CODE
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Price
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Order
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DVD The Exceptional Receptionist Training on DVD
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C15610DV
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$149.95
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VHS The Exceptional Receptionist 3-volume VHS video set(3 hrs.)
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C15610V
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$149.95
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