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use the telephone the right way, business training skills, listening skills, communication, videos, cd-roms, telemarketing, public speaking,corporate communications training,telphone,presenation,interpersonal communications,assertive speakingUse the Telephone the Right Way!
Master today's key skills and strategies for effective telephone use.

Good common sense telephone techniques and old-fashion courtesy—especially in today's digital age—often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

Use the Telephone the Right Way!  Business Training Course

With this training course you'll learn to:

  • Provide great service, turning phone calls into relationship builders
  • De-magnify conflict over the phone through sensitivity
  • Overcome the two root causes of poor telephone communication
  • Vary timing, tone and word choice to enhance caller comfort
  • "Check phone use attitude," follow the "two-ring rule" and more!
  • Apply voice mail etiquette that's also efficient

career track,pryor resources, business communications,effective communicationsCommunications Library - 5 Volume Set

This new Communication Training Library allows you to improve your communication skills in a short period of time at a most reasonable price. The following new titles are included in the set: "Use the Telephone the Right Way", "Better Meeting Management for Better Communication", "Manage Your Time Better", "Feedback Skills for Supervisors" and "Communication Skills That Build Winning Relationships"

The preview below is done in a compressed format for your viewing. Actual video is full screen and sharper.





 

Product

CODE

Price

Order

Use the Telephone the Right Way DVD, Audio CD and Viewer's Guide

j1052DV

$129.95

 

Use the Telephone the Right Way VHS Video, Audiocassette and Viewer's Guide

j1052AV

$109.95

 

Each Additional Viewer's Guide

j1052B

$12.95

 

Communications Library - 5 Volume DVD Set  includes: Use the Telephone the Right Way, Better Meeting Management for Better Communication, Manage Your Time Better, Feedback Skills for Supervisors and Communication Skills That Build Winning Relationships

j1057S

$519.00

 

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