Customer Service Training
 Volume One
Winning Customer Loyalty - Eliminate Customer Turnoffs
Volume One: Winning Customer Loyalty...Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we
experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best
in service to our customers.
VolumeTwo
Winning Customer Loyalty - Exceed Customer Expectations
Volume Two: Winning Customer Loyalty...Exceed Customer Expectations shows you how to really exceed the expectations of
your customers and gain their loyalty. It takes the ambiguity out of what it means to "give your customer more" when they really don't expect it. It shows you how to set yourself apart from
your competitors.
Each volume includes Audio, Video (or DVD) and Workbook
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Product
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CODE
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Price
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Order
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DVD - Volume One: Winning Customer Loyalty:
Eliminate Customer Turnoffs
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j1040DV
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$129.95
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DVD Volume Two: Winning Customer Loyalty: Exceed Customer Expectations
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j1041DV
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$129.95
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Special Offer Order Both Volume 1 and Volume 2 on DVD and Save!
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j1042DS
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$219.95
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VHS Video - Volume One: Winning Customer
Loyalty: Eliminate Customer Turnoffs
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j1040AV
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$109.95
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VHS Video - Volume Two: Winning Customer Loyalty: Exceed Customer Expectations
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j1041AV
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$109.95
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Special Offer Order Both Volume 1 and Volume 2 on VHS VIDEO and Save!
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j1042S
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$199.00
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