Volume One: Winning Customer Loyalty...Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we
experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best
in service to our customers.
Volume Two: Winning Customer Loyalty...Exceed Customer Expectations shows you how to really exceed the expectations of
your customers and gain their loyalty. It takes the ambiguity out of what it means to "give your customer more" when they really don't expect it. It shows you how to set yourself apart from
your competitors.
Each volume includes Audio, Video (or DVD) and Workbook
The preview is done in a compressed format for your viewing. Actual video is full screen and sharper.
Product
CODE
Price
Order
DVD - Volume One:
Winning Customer Loyalty: Eliminate Customer Turnoffs
j1040DV
$129.95
DVD Volume Two: Winning Customer Loyalty: Exceed Customer Expectations
j1041DV
$129.95
Special Offer Order Both Volume 1 and Volume 2 on DVD and Save!
