Human Resources Training
Workplace Aggression: Defusing Aggressive Situations
In Workplace Aggression: Defusing Aggressive Situations training CD, participants will learn the most effective way for addressing aggressive employees.They will learn what steps they should take to communicate with
an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has occurred.
Human Resources Training Curriculum on CD teaches you to:
- Name the personnel that can offer assistance when they are faced with aggressive employees.
- Use appropriate communication techniques when addressing an employee who behaves aggressively.
- Follow six steps for meeting with an employee who is in the mild aggression stage.
- Follow the appropriate guidelines for handling a situation with a violent employee.
- Offer employees the proper kind of assistance as they adjust after an incident.
Audience: Managers who want to learn how to handle a violent incident properly.
Total Learning Time: 2 - 4 Hour(s)
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Product
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CODE
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Price
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Order
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Workplace Aggression: Defusing Aggressive Situations CD-ROM
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ng47102
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$110
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Course Contents
Unit 1: Background Information
Duration: 0.5 - 1 Hour(s)
- Identify when it is most important to address aggressive behavior.
- Name the personnel that can offer assistance when you are faced with aggressive employees.
- Understand why communication is important when addressing aggressive employees.
- Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss methods of effectively handling
workplace aggression. Through your questions, you will identify when you should address aggressive behavior, the personnel who can best provide assistance with
aggressive employees, and why communication is such an important factor when trying to prevent violence.
Unit 2: Communicating to Prevent Violence
Duration: 0.5 - 1 Hour(s)
- Follow three guidelines before meeting with an aggressive employee.
- List communication techniques you should use when addressing an employee who behaves aggressively.
- Follow the six steps for meeting with an employee who is in the mild aggression stage.
- Incorporate three additional steps when meeting with an employee who is in the advanced aggression stage.
- Simulation Overview: In this simulation, you will meet with Dean Kramer, Icon's Director of Information Services, and John Cunningham, one of Icon's Human
Resources Assistants. You called this meeting because of several complaints you have received about Dean's erratic and disrespectful behavior. Yesterday, Kimberly
Coss, one of Dean's employees, came to you and said she was verbally attacked by Dean after attempting to answer one of his questions.
Unit 3: Handling a Violent Incident
Duration: 0.5 - 1 Hour(s)
- Understand the importance of handling a violent incident properly.
- Follow the appropriate guidelines for handling a situation with a violent employee.
- Offer employees the proper forms of assistance after a violent incident.
- Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss the methods of dealing with a
violent incident. Through your questions, you will learn the best methods to use when handling a situation involving a violent employee and what assistance you
should offer after a violent incident to help employees effectively cope with the situation.
Unit 4: Taking Appropriate Steps After an Incident
Duration: 0.5 - 1 Hour(s)
- Name the individuals who are affected by a violent incident.
- Show compassion after a violent incident.
- List the three phases employees go through after an incident.
- Offer employees the proper kind of assistance as they adjust after an incident.
- Apply three guidelines in order to communicate effectively after an incident.
- Simulation Overview: In this simulation, you will meet with Mary Winford, Icon's Regional Vice President of Sales, and Elliott Wells, Icon's Information Services
Manager. Both Mary and Elliott witnessed a violent incident involving one of their co-workers, Brent Watson. All three serve on a Marketing Research team. According
to those who witnessed the incident, Brent became increasingly hostile, shoved another employee against a wall, and pushed the team's projector off a table as he
left the room. Your job is to make sure Mary and Elliott are coping with the incident correctly.
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